Privacy Policy

Privacy Policy

Last Updated: 10-Jan-2025

Kosof Trust (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.kosoftrust.com) and mobile app (Combo KT). By using our platform, you consent to the practices described in this policy.


1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

1.1 Personal Information

Personal information refers to data that identifies you as an individual, such as:

Name

Email address

Phone number

Billing and shipping address

Payment details (e.g., credit/debit card information)

Profile information (if you create an account)

1.2 Non-Personal Information

Non-personal information does not directly identify you and includes:

IP address

Browser type and version

Operating system

Referring URLs

Time and date of access

Usage data, including actions taken on the platform

1.3 Sensitive Information

We do not intentionally collect sensitive personal information such as government-issued identification numbers, health data, or biometric information. If such data is inadvertently collected, it will be treated with the highest level of security.


2. How We Collect Information

We collect information in the following ways:

2.1 Directly from You

When you create an account

When you place an order or book a service

When you contact us through email, phone, or chat

When you provide feedback or reviews

2.2 Automatically

Through cookies and similar technologies

From server logs

By tracking user interactions on our platform

2.3 From Third Parties

Payment gateways

Marketing and advertising partners

Social media platforms (if you interact with our profiles)


3. How We Use Your Information

We use the information collected for the following purposes:

3.1 To Provide and Improve Our Services

Process transactions and deliver products/services

Manage your account and preferences

Provide customer support

3.2 For Communication

Send order confirmations and updates

Provide important notices, such as changes to policies or terms

Respond to your inquiries and feedback

3.3 For Marketing and Promotions

Send promotional emails and offers (with your consent)

Display targeted advertisements based on your preferences

3.4 For Analytics and Optimization

Monitor usage patterns to improve functionality

Diagnose technical issues

Conduct market research and analysis

3.5 For Security and Compliance

Prevent fraud and unauthorized access

Comply with legal obligations

Enforce our terms and policies


4. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following scenarios:

4.1 With Service Providers

Payment processors

Shipping and logistics companies

IT and technical support providers

4.2 For Legal Obligations

To comply with legal or regulatory requirements

To respond to lawful requests by public authorities

4.3 For Business Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.4 With Your Consent

When you authorize us to share information with specific third parties.


5. Your Rights and Choices

You have the following rights concerning your personal information:

5.1 Access and Correction

You can access and update your personal information through your account settings or by contacting us directly.

5.2 Opt-Out

You can opt out of receiving promotional emails by clicking the “unsubscribe” link in any email.

You can adjust cookie preferences through your browser settings.

5.3 Data Portability

You may request a copy of your data in a commonly used format.

5.4 Data Deletion

You can request the deletion of your account and personal information, subject to legal or contractual obligations.

5.5 Filing Complaints

If you believe your rights have been violated, you can file a complaint with the relevant data protection authority.


6. Data Retention

We retain your information only as long as necessary to:

Fulfill the purposes outlined in this policy

Comply with legal obligations

Resolve disputes

Enforce our agreements


7. Security Measures

We implement industry-standard security measures to protect your data, including:

Encryption for sensitive data

Secure servers and firewalls

Regular security audits and updates

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.


8. Cookies and Tracking Technologies

We use cookies to enhance your experience and analyze usage patterns. Types of cookies include:

Essential Cookies: Necessary for the platform’s functionality

Analytics Cookies: Help us understand user behavior

Marketing Cookies: Deliver targeted advertisements

You can manage or disable cookies through your browser settings.


9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.


10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have it removed.


11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date will indicate the most recent revisions. Continued use of our platform constitutes your acceptance of the updated policy.


12. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us:

Kosof Trust
Email: care@kosoftrust.com
Website: www.kosoftrust.com
Mobile App: Combo KT

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