Privacy Policy
Last Updated: 10-Jan-2025
Kosof Trust (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.kosoftrust.com) and mobile app (Combo KT). By using our platform, you consent to the practices described in this policy.
1. Information We Collect
We collect both personal and non-personal information to provide and improve our services.
1.1 Personal Information
Personal information refers to data that identifies you as an individual, such as:
Name
Email address
Phone number
Billing and shipping address
Payment details (e.g., credit/debit card information)
Profile information (if you create an account)
1.2 Non-Personal Information
Non-personal information does not directly identify you and includes:
IP address
Browser type and version
Operating system
Referring URLs
Time and date of access
Usage data, including actions taken on the platform
1.3 Sensitive Information
We do not intentionally collect sensitive personal information such as government-issued identification numbers, health data, or biometric information. If such data is inadvertently collected, it will be treated with the highest level of security.
2. How We Collect Information
We collect information in the following ways:
2.1 Directly from You
When you create an account
When you place an order or book a service
When you contact us through email, phone, or chat
When you provide feedback or reviews
2.2 Automatically
Through cookies and similar technologies
From server logs
By tracking user interactions on our platform
2.3 From Third Parties
Payment gateways
Marketing and advertising partners
Social media platforms (if you interact with our profiles)
3. How We Use Your Information
We use the information collected for the following purposes:
3.1 To Provide and Improve Our Services
Process transactions and deliver products/services
Manage your account and preferences
Provide customer support
3.2 For Communication
Send order confirmations and updates
Provide important notices, such as changes to policies or terms
Respond to your inquiries and feedback
3.3 For Marketing and Promotions
Send promotional emails and offers (with your consent)
Display targeted advertisements based on your preferences
3.4 For Analytics and Optimization
Monitor usage patterns to improve functionality
Diagnose technical issues
Conduct market research and analysis
3.5 For Security and Compliance
Prevent fraud and unauthorized access
Comply with legal obligations
Enforce our terms and policies
4. Sharing Your Information
We do not sell your personal information. However, we may share your information in the following scenarios:
4.1 With Service Providers
Payment processors
Shipping and logistics companies
IT and technical support providers
4.2 For Legal Obligations
To comply with legal or regulatory requirements
To respond to lawful requests by public authorities
4.3 For Business Transactions
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4.4 With Your Consent
When you authorize us to share information with specific third parties.
5. Your Rights and Choices
You have the following rights concerning your personal information:
5.1 Access and Correction
You can access and update your personal information through your account settings or by contacting us directly.
5.2 Opt-Out
You can opt out of receiving promotional emails by clicking the “unsubscribe” link in any email.
You can adjust cookie preferences through your browser settings.
5.3 Data Portability
You may request a copy of your data in a commonly used format.
5.4 Data Deletion
You can request the deletion of your account and personal information, subject to legal or contractual obligations.
5.5 Filing Complaints
If you believe your rights have been violated, you can file a complaint with the relevant data protection authority.
6. Data Retention
We retain your information only as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes
Enforce our agreements
7. Security Measures
We implement industry-standard security measures to protect your data, including:
Encryption for sensitive data
Secure servers and firewalls
Regular security audits and updates
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Cookies and Tracking Technologies
We use cookies to enhance your experience and analyze usage patterns. Types of cookies include:
Essential Cookies: Necessary for the platform’s functionality
Analytics Cookies: Help us understand user behavior
Marketing Cookies: Deliver targeted advertisements
You can manage or disable cookies through your browser settings.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have it removed.
11. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date will indicate the most recent revisions. Continued use of our platform constitutes your acceptance of the updated policy.
12. Contact Information
For any questions or concerns regarding this Privacy Policy, please contact us:
Kosof Trust
Email: care@kosoftrust.com
Website: www.kosoftrust.com
Mobile App: Combo KT